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Welcome to Vaulkhard Group

Vaulkhard Group is a ‘family business’, the family being our dedicated team who ably assist in the advancement of the company whilst maintaining and improving our service, standards and overall offering.  Our strength is our people – we promote internally for continuity and growth. Our team is passionate and experienced, delivering the first class customer service experience Vaulkhard Group is known for.

Training & Development

We believe our people are what sets us apart from our competitors. We offer excellent training and aim to continually develop our individuals, encouraging them to grow within the company. This allows the opportunity to promote from within. The training we provide is based on exceeding expectations and making every customer’s experience memorable.

A Vaulkhard Experience

Our in-house service excellence training programme ‘A Vaulkhard Experience’ is a process linked to achieving our staff’s individual goals. It offers an opt-in package of training modules and allows site managers to refer staff for specific training. We believe that by involving staff in achieving their goals, the whole organisation becomes motivated into achieving the company mission.

The Vaulkhard Pledge

This initiative was introduced to provide a benchmark for our drinks service standards. We monitor the service by test purchasing soft and mixed drinks in all our sites, identifying issues and ensuring consistency throughout the company.

Meet The Directors

Oliver Vaulkhard

Ollie VaulkhardOllie has worked in the licensed industry since the late 80’s and at all levels of the trade. In 1995, he opened the companies first venue, the Quilted Camel on Newcastle’s Quayside, a venue the company still owns today and is held close to the hearts of the directors. In the subsequent years, the group has grown its number of venues, but always tried to keep the family feel, which culminated in a group re-structure when the Vaulkhard name became the brand. Working alongside Harry and Sarah and a tight team of senior management, Ollie’s responsibilities have changed from the early days as ‘the Quilted Camel dogs body ‘to his current role as ‘Vaulkhard Group dogs body’. If a decision needs making it’s often crossed Ollie’s desk. The business activities have grown to include gastro bars, late night venues, coffee shops, tea rooms and delis as well as a prestigious property portfolio in the city of Newcastle. Still actively involved in every aspect of the business and with a passion for the industry and the region, Ollie is proud to call Newcastle home, despite his roots being 100 miles south….

Harry Vaulkhard

Harry VaulkhardOver the past five years Harry has overseen operations at Pacific House and Blakes Coffee & Kitchen. Pacific House is a gastro bar in Newcastle which underwent a major refurbishment in 2012, while Blakes is one of Tyneside’s premier coffee and food outlets situated on the iconic Grey St.

Harry has a keen passion for motor sport, and to-date is three time British Champion in three different categories, having also raced on the World stage in recent years. Harry was also one of the founder members of Bamboo Engineering, a Motorsport team that has won World Championships of which he still sits on the board.

As the new group forms, Harry will take the experience of the existing directors and management team, and inject fresh energy and youthful eyes to ongoing operations.

Sarah Cook

Sarah CookSarah started her career in the leisure industry as a Bartender whilst studying for a law degree. After graduating she took a job at a newly opened bar, Quilted Camel, on Newcastle’s Quayside. Twenty three years later Sarah is one of five of the original line up still working for Vaulkhard Group.

During that time Sarah was promoted from Bartender to Assistant Manager before joining the head office team in the role of Administrator, responsible for payroll, accounts, EPOS programming and stock control. As the company grew and expanded its workforce,  Sarah’s role within the head office grew and she became responsible for a small team of accounts staff.

Today Sarah is the operations director, and is responsible for ensuring the day to day smooth running of the venues, whilst still overseeing the accounts and office team.