We believe our people are what sets us apart from our competitors. We offer excellent training and aim to continually develop our individuals, encouraging them to grow within the company. This allows the opportunity to promote from within. The training we provide is based on exceeding expectations and making every customer’s experience memorable.
Our in-house service excellence training programme ‘A Vaulkhard Experience’ is a process linked to achieving our staff’s individual goals. It offers an opt-in package of training modules and allows site managers to refer staff for specific training. We believe that by involving staff in achieving their goals, the whole organisation becomes motivated into achieving the company mission.
This initiative was introduced to provide a benchmark for our drinks service standards. We monitor the service by test purchasing soft and mixed drinks in all our sites, identifying issues and ensuring consistency throughout the company.